FAQ

Frequently Asked Questions

Have questions? We’ve got answers. contact us for further assistance.

Shipping & Delivery

How long does shipping take?

  • Processing: 1-3 business days (orders placed by 10:00 PM PT ship next business day).
  • Delivery: 5-9 business days via FedEx.

Do you ship to Alaska or Hawaii?

Yes! We ship to all 50 U.S. states with free standard shipping.

Where’s my order?

Track your package using the link in your confirmation email or visit our tracking page.

Payments

What payment methods do you accept?

We accept PayPal only. Guest checkout is available for credit/debit cards.

Is my payment secure?

Yes. We use PayPal’s secure platform and never store your card details.

Returns & Warranty

Can I return an item?

  • Yes! Returns accepted within 30 days if unused and in original packaging.
  • See our Refund and Return Policy for details.

How do I use my warranty?

Email contact@ecoweelshoppe.site with your order number and photos of the defect. No registration required.

Contact & Support

How do I reach customer service?